Privacy Policy

Last updated: April 9, 2026

NutriSnap ("we," "our," or "us") is operated by Quadkeys Technologies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide

• Account Data: Name, email address, password, date of birth, and gender when you register.
• Profile & Health Data: Height, weight, activity level, dietary preferences, health goals, and allergies.
• Food Photos: Images you capture or upload for AI-powered calorie scanning.
• Food Diary Entries: Meal logs, water intake records, and manual nutrition entries.
• AI Coach Conversations: Messages exchanged with the NutriCoach AI assistant.
• Payment Information: Subscription and transaction details processed through Apple App Store, Google Play Store, or RevenueCat (we do not store full payment card numbers).
• Communications: Emails, support tickets, and feedback you send us.

1.2 Information Collected Automatically

• Device Information: Device model, operating system, unique device identifiers, and mobile network information.
• Usage Data: Features used, timestamps, session duration, screens viewed, and crash reports.
• Location Data: Approximate location based on IP address (we do not collect precise GPS location).
• Cookies & Analytics: Standard web analytics on our website (see Cookie Policy below).

2. How We Use Your Information

• Provide, operate, and improve the Service, including AI food scanning, diet plans, and coaching.
• Personalize your experience based on your health profile, goals, and dietary preferences.
• Process subscriptions, credits, and transactions.
• Send transactional emails (account verification, password resets, subscription receipts).
• Communicate product updates, tips, and promotional offers (you may opt out at any time).
• Monitor and analyze usage trends to improve app performance and features.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal obligations.

3. AI Processing

NutriSnap uses artificial intelligence to analyze food photos, generate diet plans, and power the AI Diet Coach. When you scan a food photo or interact with the coach:

• Your food images and conversation text are sent to our AI processing partner (Anthropic Claude) via encrypted API calls.
• AI-generated nutrition estimates are approximations and should not be treated as medical advice.
• We may use anonymized and aggregated AI interaction data to improve our models and service quality.
• Food photos are retained on our servers for your food diary. You may delete individual entries or your entire account at any time.

4. Third-Party Services

We integrate with the following third-party services, each governed by their own privacy policies:

• Anthropic (Claude AI): Powers food recognition, diet plan generation, and the AI coach. Food images and text prompts are processed through their API. See Anthropic's Privacy Policy.
• Google AdMob: Serves advertisements in the free tier. AdMob may collect device identifiers and usage data for ad personalization. See Google's Privacy Policy.
• RevenueCat: Manages subscriptions and in-app purchases. Processes purchase tokens and subscription status. See RevenueCat's Privacy Policy.
• Analytics Providers: We may use services such as Google Analytics or similar tools to understand app usage patterns.

5. Data Sharing

We do not sell your personal information. We may share data in the following limited circumstances:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics, payment processing, AI processing) under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
• With Your Consent: When you explicitly authorize sharing (e.g., sharing progress on social media).

6. Your Rights

6.1 General Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete data.
• Delete your account and associated data.
• Withdraw consent for data processing.
• Export your data in a portable format.
• Opt out of marketing communications.

6.2 GDPR Rights (European Economic Area)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority. Our lawful bases for processing include consent, contract performance, and legitimate interests.

6.3 CCPA Rights (California)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used.
• Request deletion of your personal information.
• Opt out of the sale of personal information (we do not sell personal information).
• Non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at support@nutritionsnap.com.

7. Children's Privacy

NutriSnap is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we discover that a child under the applicable age has provided us with personal data, we will promptly delete that information. If you believe a child has provided us with their data, please contact us immediately.

8. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure password hashing (bcrypt).
• JWT-based authentication with access and refresh tokens.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data on a need-to-know basis.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal disputes).

10. Cookie Policy

Our website uses cookies and similar technologies to:

• Essential Cookies: Enable core website functionality (session management, security).
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

11. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable, to protect your data during international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date and, where appropriate, through in-app notifications or email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@nutritionsnap.com
• Contact Page: nutritionsnap.com/contact